Hi guys!
I thought I could use today's entry for a short story time because who doesn't like stories, right?
I've been working at Starbucks for a little over two months and it has been great! However, within that time I have already seen so many crazy things! There are many stories I want to share but, one, in particular, is most interesting.
Just weeks ago I was working a normal 9-5 shift taking drink orders and having great conversations with some of the guests. I was still new and nervous. I wanted everything to go right on my shift so I paid extra attention to the customers and making sure they were happy. At Starbucks, the number one rule is to connect with our customers so we are required to notice every detail in their facial expressions and tone of voice.
A regular, who I will call Mike, came up to my register to order his usual - Black coffee with a cup of water. I poured the cup of coffee for Mike and when I went to hand it to him I noticed a concerned look on his face. I asked him if everything was okay with his coffee and he said yes. He scrunched up his nose and furrowed his brows. Again, I asked him if he was sure everything was alright. He responds with, "I think you guys have some food burning."
Confused, I checked the ovens and saw that no food was being heated. I started to smell the burning but, nothing made sense because both ovens were empty. The smell reminded me of burning plastic which was concerning.
When I went to grab my manager and explain what was going on, another barista comes running from the break room. She yells, "There's a fire by the mop sink!" Everyone working immediately stopped what they were doing and directed the customers out of the cafe.Those who were able to, grabbed their belongings and hurried out the store while the manager called 911.
In all my years of working in restaurants and stores, I have NEVER experienced anything like that before. It was a terrifying situation and one that you never really expect to happen. The firefighters had to come to extinguish the fire in the back which left our store out of service for a while. I still have no idea how the fire started or if one of the machines or equipment overheated but I am glad it wasn't as bad as it could have been!
You never really know what to expect until it happens so it's always good to act fast and be aware of your surroundings. Things could have been much worse and the fire could have been way bigger than it was. Luckily for us it wasn't anything major but still scary nonetheless.
I would love to share another Starbucks story but i'll save it for another time! Thanks for stopping by!